Troubleshooting
Having trouble installing or using MITA? We want to help! Choose one of the issues below to show a recommended solution.
Mac
This message is due to MacOS Catalina’s new “Gatekeeper,” which controls application installations. Like publishers of many other popular applications, we are working to update the MITA installer to address this abrupt update by Apple. In the meantime, installing MITA will not harm your computer and you can follow the directions here to allow the installation. [link]
Open Finder and navigate to the Applications folder (don’t use the shortcut found in the dock at the bottom of the screen). From within your Applications folder, hold the “Control” key down on your keyboard and click on the MITA file. Select “Open” and then “Open” again in the message that follows.
You can do as above or, alternately, open System Preferences and select “Security & Privacy.” Near the bottom of the first, “General” tab, you will see the same “unidentified developer” alert. Select “Open Anyway.” A window will appear asking, “Are you sure you want to open it?” Select “Open.”
Normally MITA adjusts its window size to display correctly. However, certain settings may prevent this from happening. Here are some ways to fix this issue:
- Change MITA’s window size – In MITA, click on Settings (the gear icon at the bottom left) and click the – (minus) icon to adjust the MITA window.
- Hide or move the Dock – Apple menu/System Preferences/Dock: Check Automatically hide and show the Dock, or change Position on screen to Left or Right.
- Change screen resolution – Apple menu/System Preferences/Displays: Select Resolution – Scaled, then choose a setting toward More Space.
Windows
Open Finder and navigate to the Applications folder (don’t use the shortcut found in the dock at the bottom of the screen). From within your Applications folder, hold the “Control” key down on your keyboard and click on the MITA file. Select “Open” and then “Open” again in the message that follows.
This message is due to a false positive with Edge’s SmartScreen functionality. Temporarily disable SmartScreen to bypass the message: see Microsoft’s instructions here.
You can do as above or, alternately, open System Preferences and select “Security & Privacy.” Near the bottom of the first, “General” tab, you will see the same “unidentified developer” alert. Select “Open Anyway.” A window will appear asking, “Are you sure you want to open it?” Select “Open.”
Your best bet is to follow the instructions on this page (scroll down to “How to Disable Avast CyberCapture Completely”) to disable CyberCapture. You can turn it back on once you’ve finished the installer. This message is caused by Avast and AVG anti-virus software.
First, try disabling your anti-virus software (see the links to instructions for various anti-virus programs, above). If unsuccessful, run the installation as an administrator: Find the MITA file you downloaded in part 1 of the installation instructions. Normally, it will have saved to your desktop (alternatively, from your downloads, choose “Show in folder” or click the folder icon to take you to its location). Right-click the file called “MITA-Installer-Windows” and select “Run as administrator” from among the first options.
Try disabling your anti-virus software (see the links to instructions for various anti-virus programs, above). If unsuccessful, launch the installer again and give the anti-virus program some time to process (it may take a few minutes).
Normally MITA adjusts its window size to display correctly. However, certain settings may prevent this from happening. Here are some ways to fix this issue:
- Change MITA’s window size – In MITA, click on Settings (the gear icon at the bottom left) and click the – (minus) icon to adjust the MITA window.
- Change window scale – Windows Settings/System/Display: change the Scale and layout to a smaller percentage.
- Hide or move the Taskbar – Windows Settings/Personalization/
Taskbar: Set Automatically hide the task bar to on, or change the Taskbar location on screen to the left or right side. - Change screen resolution – Windows Settings/System/Display:
change the Resolution of the monitor to a smaller set of numbers.
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